Authentication Issue (SSO & Google Login)

Incident Report for Intento Public

Resolved

Aug 27, 2026 | 04:38–04:48 UTC

We experienced a brief authentication issue affecting new user logins via SSO and Google. Users attempting to sign in received a "Session not active" error. Existing sessions were not affected.

The issue was caused by a configuration conflict introduced during a Keycloak infrastructure upgrade. The fix was applied and login functionality was fully restored at 04:48 UTC.

We apologize for the inconvenience.

Posted Aug 26, 2026 - 10:30 UTC